Privacy Policy

1. Personal Data We Collect

We collect personal data about you in three ways:

A. Personal Data You Provide Directly

This includes information you give us when placing an order or creating an account:

• Name
• Email address
• Telephone number
• Delivery address
• Payment details (processed securely by our payment provider — we do not store full card details)
• Order notes (which may include dietary or health preferences)

You may voluntarily provide information that reveals sensitive data (e.g., allergy information). By doing so, you consent to our processing of that information for the purpose of completing your order.

B. Data Automatically Collected

When you use our website or app:

• IP address
• Device identifiers
• Browser type and version
• Operating system
• Usage data (pages visited, time spent, etc.)
• Cookies (see our Cookie Policy)

C. Data From Third Parties

We may receive limited data from:

• Payment providers (e.g., confirmation of successful payment)
• Delivery partners (status updates)
• Analytics providers (aggregated, anonymised data)

2. How We Use Your Personal Data

We process personal data to operate, improve and personalise our Services. This includes:

• Processing and completing your food orders
• Delivering or preparing orders for collection
• Communicating with you about your order
• Personalising your experience
• Providing customer support
• Operating and improving our website and app
• Preventing fraudulent or harmful activity
• Complying with legal obligations
• Sending marketing communications (only if you consent)

We will never sell your personal data.

3. Legal Bases for Processing

4. Sharing Your Personal Data

We only share data when necessary and lawful. This includes sharing with:

A. Service Providers (Processors)

Companies who assist us in providing our services, such as:

• Payment processors (e.g., Stripe, Square, etc.)
• Hosting providers (e.g., your web host)
• SMS/email communication providers
• Delivery partners
• Analytics tools

These parties are only permitted to process your data according to our instructions.

B. Legal Requirements

We may disclose data when required to:

• Comply with law enforcement requests
• Prevent fraud or security threats
• Defend our legal rights

C. Business Transfers

If we merge, sell or transfer our business, customer information may be transferred as an asset. You will be notified if this happens.

We do not share personal data with unrelated third parties for advertising.

5. Data Subject Rights

Under GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion ("right to be forgotten")
• Restrict processing
• Object to processing based on legitimate interest
• Data portability
• Withdraw consent (e.g., marketing)
• Not be subject to automated decision-making

To exercise these rights, contact us at:

We must respond within one month.

6. Marketing Communications

We will only send marketing messages if you:

• Opt-in during checkout or account creation
• Subscribe via our website or app

You can opt out anytime by:

• Clicking the "unsubscribe" link in emails
• Replying STOP to SMS messages
• Contacting us directly at info@jimmysmoycullen.com or +353 91 355 052

7. Data Retention

We retain personal data only as long as necessary:

• Order history: for accounting/legal obligations (usually 6 years)
• Account information: until you request deletion
• Payment details: we do not store full card details
• Analytics data: anonymised as soon as possible

8. Cookies

Please see our separate Cookie Policy for full details on how we use cookies and tracking technologies.

9. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the content or privacy practices of such sites. Please review their policies before submitting any data.

10. Security

We take appropriate technical and organisational measures to protect your data, including encryption, access controls and secure hosting environments.

However, no online transmission is 100% secure and we cannot guarantee absolute security.

11. Children's Privacy

Our Services are not intended for children under 16. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and app, and the "Last Updated" date will be revised.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with: